Privacy Policy
Last updated 1 January 2026
Information we collect
When you submit the inquiry form we store the name, email address, phone number, organisation and message you provide, along with the IP address and browser user agent of the request. Anti-counterfeit lookups record the code entered and the time of the request.
How we use it
Inquiry details are used solely to answer your request and to maintain a record of the commercial relationship. Verification lookups are used to detect counterfeit product circulation and to support quality investigations.
Retention and sharing
Records are retained for as long as needed for the purposes above and to meet our quality and record-keeping obligations. We do not sell personal data. Data is shared with service providers only where necessary to operate the site and to deliver goods.
Your rights
You may request access to, correction of, or deletion of the personal data we hold about you by contacting our team through the details published in the contact section of the site.